In the Balanced Scorecard, the Financial Perspective Addresses Which of the Following

question 123

Multiple Choice

In the balanced scorecard, the financial perspective addresses which of the following questions?

• A) "To achieve our mission, how will we sustain our ability to change and improve?"
• B) "To succeed financially, how should we appear to our shareholders?"
• C) "To satisfy our shareholders and customers, in what business process must we excel?"
• D) "To achieve our mission, how should we appear to our customers?"

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Definitions:

Feedback

The information provided about the result of an action or process, used as a basis for improvement.

Managerial Implications

Refers to the practical outcomes or effects of management theories, strategies, or decisions on organizational operations.

Content Theories

Focus on identifying specific factors that motivate individuals at work, including needs, desires, and goals that propel behavior.

Maslow

Refers to Abraham Maslow's hierarchy of needs, a psychological theory that ranks human needs in a pyramid, with physiological needs at the base and self-actualization at the top.