In the Balanced Scorecard, the Learning and Growth Perspective Addresses

question 59

Multiple Choice

In the balanced scorecard, the learning and growth perspective addresses which of the following questions?

• A) "To achieve our mission, how will we sustain our ability to change and improve?"
• B) "To succeed financially, how should we appear to our shareholders?"
• C) "To satisfy our shareholders and customers, in what business process must we excel?"
• D) "To achieve our mission, how should we appear to our customers?"

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Definitions:

Multiple Insurance Policies Clause

A provision in insurance that addresses coverage and claims handling when the insured has more than one policy covering the same risk.

Emancipation

The legal relinquishment by a child’s parents or guardian of the legal right to exercise control over the child. Usually, a child who moves out of the parents’ home and supports himself or herself is considered emancipated.

Family Law

Law relating to family matters, such as marriage, divorce, child support, and child custody.

Medical Care

The provision of health services by health professionals to treat and maintain the physical and mental well-being of individuals.