Benchmarks Are Used to Evaluate the Performance of an Activity

question 27

Multiple Choice

Benchmarks are used to evaluate the performance of an activity or operation relative to other organizations or other parts of one's own organization. Which of the following is not a guideline for using benchmarks to evaluate performance?

• A) Benchmarks should only be used for nonfinancial measures.
• B) Do not benchmark everything at the best-in-the-business level.
• C) Benchmark only best-in-the-business activities that are important.
• D) Use internal benchmarks for less important activities or operations.

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Definitions:

Tolerance and Diversity

The recognition and acceptance of differences among individuals and cultures, fostering an inclusive and respectful environment.

"I" Statements

A communication technique that emphasizes personal feelings and responsibility by starting sentences with the word "I" instead of attributing actions or thoughts to others.

Defensive Reaction

A response aimed at protecting oneself from criticism, harm, or some perceived threat.

Forgiveness

Accepting that circumstances cannot be changed and letting go of resentment and anger for another person’s actions or words.