Which of the Following Is Typically Not Considered an Objective

question 20

Multiple Choice

Which of the following is typically not considered an objective of quality control?

• A)reduce costs associated with customer complaints
• B)reduce costs of honoring product or service warranty
• C)increase customer satisfaction with product or service
• D)increase the number of deliveries made when promised

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Definitions:

Employee Involvement

The level of participation and engagement that employees have in their work and the decision-making processes within their organization.

Effective Decisions

Decisions that successfully meet the intended objectives or solve the related problems, often characterized by a rational process of evaluation and a clear understanding of consequences.

Senior Management

High-level executives responsible for the overall strategy and direction of an organization or company.

Degree of Creativity

The extent or level of originality, innovation, and inventiveness demonstrated by an individual or group, especially in solving problems or creating new concepts or products.