Functional Performance Measures Differ from Customer Satisfaction Performance Measures in That

question 104

Multiple Choice

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate:

• A) internal processes.
• B) external processes.
• C) benchmark processes.
• D) continuous improvement processes.

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Definitions:

Marginal Cost

The change in the total cost that arises when the quantity produced is incremented by one unit.

Pay-per-view

a television service in which viewers pay for each individual program they watch.

Marginal Revenue

The increase in revenue a business achieves through the sale of one extra item or service.

Cable TV

A method of providing TV programming to viewers through radio frequency signals sent via coaxial cables or through pulses of digital light.