The System That Allows Firms to Target Profitable Customers by Assessing

question 42

Multiple Choice

The system that allows firms to target profitable customers by assessing customer revenue and costs is called

• A)customer relationship management
• B)distribution chain
• C)total quality management
• D)cost of quality
• E)enterprise resource planning

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Definitions:

Avoidance-avoidance

A conflict situation where a choice must be made between two undesirable options.

Approach-approach

A conflict situation where an individual must choose between two desirable outcomes.

Incompatible demands

Situations or expectations that are at odds with one another, making it difficult to comply with both simultaneously.

Approach-avoidance

A psychological conflict that occurs when an individual is simultaneously drawn to and repelled by the same object, goal, or activity.