As Offered by the Text's "Six Basic Steps" in Creating

question 6

Multiple Choice

As offered by the text's "six basic steps" in creating a customer journey map,what is the last step in the process?

• A)Identify customer pain points.
• B)Reach out to customers to seek direct feedback.
• C)Think about how to resolve customer problems.
• D)Create a visual representation of the customer going through the process.

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Definitions:

Kiosk

A small, stand-alone booth used in public places for marketing, information dispensing, or conducting small-scale transactions.

Documentation

The creation and maintenance of accurate records as evidence of transactions, operations, decisions, or processes.

Alleviating Factors

Elements or conditions that can reduce the severity or intensity of a symptom or problem.

Aggravating Factors

Conditions or aspects of a case that can increase the severity or culpability of a criminal act, leading to harsher sentences.