When Asking Further Questions to Add Detail to Your Customer

question 75

Multiple Choice

When asking further questions to add detail to your customer journey map,which of the following might you discover by learning more about the "tasks" factor?

• A)The customer wants to understand more about the product before purchasing.
• B)The customer wants to get the product to fix a specific problem.
• C)The customer is feeling trepidation at spending money on the problem.
• D)The customer was disappointed not to find the product offered online.

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Definitions:

Executory Promise

An agreement between parties that has not yet been fulfilled or completed.

Valid Consideration

Something of legally sufficient value that is exchanged between parties in a contract, forming the basis for the agreement.

Contract

A legally-binding agreement between two or more parties that outlines obligations and rights of the parties.

Holder in Due Course

A party possessing a negotiable instrument (like a check) in good faith and for value, with certain protections against claims and defenses.