Direct Customer Interviews Are a Challenging but Effective Way to Verify

question 77

True/False

Direct customer interviews are a challenging but effective way to verify the findings of a customer journey map.

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Definitions:

Social Finesse

The skillful and sensitive handling of social interactions and relationships.

Discursive Power

The ability to influence through the use of language, discourse, and communication, shaping people’s perceptions, identities, and societal norms.

Afrocentric Alternative School

Educational institutions that center Afrocentric values, cultures, and histories to provide a culturally relevant curriculum for students of African descent.

Toronto District School Board

The largest school board in Canada that oversees public education in the city of Toronto.