What Problem Did FedEx Solve for Customers in Its CVP

question 19

Multiple Choice

What problem did FedEx solve for customers in its CVP?

• A)the lack of easy,door-to-door,overnight delivery of packages
• B)the lack of ways to obtain customer signatures for received goods
• C)the lack of variety in shipping options
• D)the lack of prepackaged envelopes

---

Definitions:

External Locus

A belief that one's life outcomes are generally determined by external forces or circumstances beyond personal control.

Self-Actualized Potential

The realization or fulfillment of one's talents and potentialities, considered as a drive or need present in everyone.

Spontaneous Recovery

Relearning a conditioned response.

Little Albert

An experiment in classical conditioning that demonstrated how fears could be acquired through associative learning.