In What Way Did IDEO Study the Needs for a Medical

question 28

Multiple Choice

In what way did IDEO study the needs for a medical device manufacturer that wanted to design a new device for nurses to enter data before a surgical procedure?

• A)They observed nurses.
• B)They interviewed the key stakeholders.
• C)They reviewed all nurse and patient complaints.
• D)They interviewed patients,nurses,and families of patients.

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Definitions:

Iron Cage

A concept introduced by Max Weber to describe the increased rationalization inherent in social life, particularly in Western capitalist societies, leading to individuals feeling trapped by systems and bureaucracy.

Rationality

The quality or state of being reasonable, based on facts or reason, guiding behavior or beliefs by logic rather than emotion or tradition.

Formal Rationality

A decision-making process focused on efficiency, predictability, calculability, and dehumanization, often associated with bureaucratic organizations.

Industrial Era

A period in history characterized by significant technological advancements and the rise of industrial production from the late 18th to the early 20th century.