Which Statement Best Explains the Mechanism of Action of Monoclonal

question 32

Multiple Choice

Which statement best explains the mechanism of action of monoclonal antibodies?

• A)They alter the DNA of the tumor cells.
• B)They prevent replication of the tumor cells.
• C)They stimulate immune cell function.
• D)They attack antigens on the surface of specific tumor cells.

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Definitions:

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.