What Is the Benefit of a Customer Review That Is

question 69

Multiple Choice

What is the benefit of a customer review that is not always evident with other review processes?

• A) Customer reviews can reveal a problem with the employer's product or service.
• B) If multiple dissatisfied responses are received, the problem may be departmental.
• C) It is an unbiased view of the employee.
• D) It can identify if the employee is following procedures.

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Definitions:

Altering Behavior

The process of making changes to patterns or actions that are undesirable or ineffective.

Associating

The cognitive process of linking ideas, memories, or experiences together in one's mind.

Positive Reinforcement

A process in behavioral psychology where the likelihood of a behavior is increased by following it with a pleasurable or rewarding stimulus.

Negative Reinforcement

A behavioral concept where the removal of an unpleasant stimulus strengthens a particular behavior.