What Is the Benefit of a Customer Review That Is

question 69

Multiple Choice

What is the benefit of a customer review that is not always evident with other review processes?

• A) Customer reviews can reveal a problem with the employer's product or service.
• B) If multiple dissatisfied responses are received, the problem may be departmental.
• C) It is an unbiased view of the employee.
• D) It can identify if the employee is following procedures.

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Definitions:

Direct Labor Costs

Expenses attributed to the payment of employees directly involved in the production of goods or services.

Machine Hours

A measure of the amount of time a machine is operated, used in allocating manufacturing overhead costs.

Predetermined Overhead Rate

A rate used to allocate overhead costs to products or services, calculated before the period begins based on estimates of total costs and activity levels.

Direct Material

Raw materials that are directly traceable to the production process and are an integral part of the finished product.