A Manager Discovered That the Ongoing Customer Complaints He Had

question 76

Multiple Choice

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?

• A) organizational and task analyses
• B) organizational and person analyses
• C) task and person analyses
• D) organizational and job analyses

---

Definitions:

Nonverbal Communication

The exchange of information or expression of feelings without the use of spoken words, often through body language, facial expressions, gestures, and other physical signs.

Sexual History

A record or account of an individual's sexual activities, preferences, and significant events related to their sexual health and development.

Sexual Script

refers to the norms and rules that socially define acceptable and appropriate sexual behavior.

Halo Effect

The assumption that attractive or charismatic people possess more desirable social characteristics than are actually present.