What Is Evaluated by Measuring Changes in Profits, Customer Satisfaction

question 39

Multiple Choice

What is evaluated by measuring changes in profits, customer satisfaction, and operating costs?

• A) whether employees have transferred new skills to the job
• B) the extent to which changes in behaviour on the job have impacted the bottom line
• C) if the employees have successfully learned new KSAs
• D) whether employees enjoyed the learning experience

---

Definitions:

Confidence Interval

An ensemble of values, from statistical analysis of samples, believed likely to encircle the value of a clandestine population parameter.

Female Students

A demographic category referring to students identified as female.

Science Programs

Organized courses of study or curricula that focus on scientific principles, methodologies, and the accumulation of knowledge in areas such as biology, chemistry, physics, and earth science.

Confidence Interval

An estimated range of values within which the parameter of a population is expected to lie, given a specified level of confidence, used in inferential statistics to estimate population parameters.