A Manager Received an Excessive Number of Customer Complaints About

question 125

Multiple Choice

A manager received an excessive number of customer complaints about the slow service of a few of their drive-thru counter crew. How might the manager gather a more complete picture of the potential training needs?

• A) conduct organizational, task, and job analyses
• B) complete a needs analysis by meeting with all the counter crew employees
• C) design and evaluate a customer service training program
• D) establish customer service training objectives

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Definitions:

Innovations

The introduction of new ideas, devices, or methods, often leading to improvements in efficiency, effectiveness, or utility.

Market System

An economic system where the prices of goods and services are determined in a free price system set by supply and demand.

Allocates Resources

The process of distributing available resources among various competing needs and desires to achieve optimal efficiency and effectiveness.

Economic Freedom

The extent of liberty and choice individuals have in conducting their economic activities, including starting and running businesses, with minimal government intervention.