What Is Evaluated by Measuring Changes in Profits, Customer Satisfaction

question 39

Multiple Choice

What is evaluated by measuring changes in profits, customer satisfaction, and operating costs?

• A) whether employees have transferred new skills to the job
• B) the extent to which changes in behaviour on the job have impacted the bottom line
• C) if the employees have successfully learned new KSAs
• D) whether employees enjoyed the learning experience

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Definitions:

Marginal Social Benefit

The additional benefit to society from the production or consumption of one more unit of a good or service.

Environmental Standard

Regulations and criteria set by governments or international bodies to protect the environment and limit pollution.

Quantity of Pollution

This term refers to the amount or volume of pollutants released into the environment, typically measured in terms of mass per unit time.

Marginal Social Cost

The additional cost imposed on society due to the production or consumption of one more unit of a good or service.