Any Discrepancies Between a Candidate's Knowledge, Skills, and Abilities (KSAs)

question 80

True/False

Any discrepancies between a candidate's knowledge, skills, and abilities (KSAs) and the requirements identified through job analysis can identify a need for job training.

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Definitions:

Suggestive Selling

A sales technique where the seller proposes additional products or services to the customer, potentially enhancing their purchase experience.

Consultative Selling

A sales approach where the seller acts as an advisor, focusing on the customer's needs and providing solutions to meet those needs.

Adaptive Selling

A need-satisfaction presentation format that involves adjusting the presentation to fit the selling situation, such as knowing when to offer solutions and when to ask for more information.

Objections

Concerns or arguments raised by a customer or client against a product or service being sold.