Which of the Following Is an Added Advantage of Establishing

question 53

Multiple Choice

Which of the following is an added advantage of establishing a diversity initiative?

• A) discovering and addressing unconscious biases
• B) reviewing employment practices
• C) communicating values and mission statements
• D) designing a performance appraisal form

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Definitions:

Soliciting Complaints

The act of actively seeking feedback in the form of complaints or grievances from others to improve services, products, or relationships.

Customer Complaints

Feedback from customers expressing dissatisfaction with a product or service.

Segmented Treatment

An approach to treatment that divides the overall process into distinct parts or phases, each targeting a specific issue or aspect of a condition.

Service Improvements

Efforts made to enhance the quality, efficiency, and effectiveness of services offered by businesses or organizations to better meet customer needs.