Managers at Coca-Cola Held In-Person and Online Instructional Sessions on a New

question 19

Multiple Choice

Managers at Coca-Cola held in-person and online instructional sessions on a new computer program that employees will be using. They demonstrated the new program and allowed for questions and answers. This process is part of which phase of HRM?

• A) maintenance
• B) planning
• C) acquisition
• D) development

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Definitions:

Outsourced

Describes work or services handed over to external providers or third-party companies instead of being conducted internally.

Performance Management

The systematic process of improving organizational performance by developing the performance of individuals and teams.

Proprietary Knowledge

Information that is owned by an individual or company, considered valuable and kept confidential to maintain competitive advantage.

Organization's Culture

The set of shared values, beliefs, and practices that influences how work is done within an organization.