Assume That After the Last Round of Performance Appraisals, Managers

question 55

Multiple Choice

Assume that after the last round of performance appraisals, managers across all departments at Hudson's Bay realized that their newest employees did not meet standards on customer satisfaction scores. As a result, the company created a series of training modules that specifically addressed how to provide exceptional customer service at Hudson's Bay. Creating the training modules is an example of using performance appraisals to accomplish which of the following objectives?

• A) making employee decisions
• B) evaluating performance against standards
• C) assessing HRM practices
• D) changing job descriptions

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Definitions:

Direct Labor-hours

A measure of the total hours worked by employees who are directly involved in the production of goods or services.

Variable Maintenance Costs

Costs that vary in direct proportion to the usage of machinery or equipment, often related to repairs and upkeep.

Fabrication

The process of manufacturing complex items from raw materials or components, typically involving several stages of assembly.

Assembly Departments

Departments within a manufacturing facility where parts are assembled into final products.