Assume That After the Last Round of Performance Appraisals, Managers

question 55

Multiple Choice

Assume that after the last round of performance appraisals, managers across all departments at Hudson's Bay realized that their newest employees did not meet standards on customer satisfaction scores. As a result, the company created a series of training modules that specifically addressed how to provide exceptional customer service at Hudson's Bay. Creating the training modules is an example of using performance appraisals to accomplish which of the following objectives?

• A) making employee decisions
• B) evaluating performance against standards
• C) assessing HRM practices
• D) changing job descriptions

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Definitions:

Visual Cortex

A part of the cerebral cortex in the brain responsible for processing visual information.

Visual Fields

The range of vision that can be seen without moving the eyes.

Auditory Tube

Also known as the Eustachian tube, it connects the middle ear to the nasopharynx and helps equalize pressure in the middle ear.

Middle Ear

Air-filled space within the temporal bone; contains auditory ossicles; between the external and internal ear.