The Top Management at a Chain of Coffee Shops Makes

question 71

Multiple Choice

The top management at a chain of coffee shops makes all of the decisions and delegates very little authority. What is the likely effect on the organization?

• A) more control, more responsive
• B) more control, less responsive
• C) less control, less empowerment
• D) less control, more empowerment

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Definitions:

Incentive Pay

Additional compensation awarded to employees for achieving defined goals, exceeding performance standards, or for exceptional contributions to the company.

Hierarchy

a system or organization in which people or groups are ranked one above the other according to status or authority.

Performance-Based Pay

A compensation strategy that links employee pay directly to their performance outcomes, incentivizing high performance.

Balanced Scorecards

A strategic planning and management system used for aligning business activities to the vision and strategy of the organization.