A Business Plan Is a Tool That Assists with Which

question 10

Multiple Choice

A business plan is a tool that assists with which three basic purposes in a business?

• A) planning, management, and communication
• B) management, communication, and employment
• C) planning, communication, and technology
• D) management, communication, and technology

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Definitions:

Service Quality

The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.

Customer Contact Audit

A systematic review of all the points at which a business interacts with its customers, aiming to improve service quality and customer satisfaction.

Flowchart

A diagram that displays a process or system using symbols and arrows to represent steps and the flow direction, respectively.

Relationship Customers

Customers with whom a business has established an ongoing relationship, characterized by repeated interactions and loyalty.