The Telemarketer Explains That She Is Calling as a Representative

question 19

Multiple Choice

The telemarketer explains that she is calling as a representative for the local animal shelter and that they are seeking donations. "Can I go ahead and put you down for a $25 donation?" she asks. Which step of the personal-selling process does this represent?

• A) follow-up
• B) answering objections
• C) making the presentation
• D) asking for the sale

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Definitions:

Conceptual Abstraction

The process of simplifying complex realities into abstract concepts or models to facilitate understanding or research.

Propositional Statement

A statement that expresses an idea or assertion that can be evaluated as true or false.

Unique Timing

The specific and individualized timing for actions or interventions that considers the most appropriate moment based on context and circumstances.

Dynamic Flow

The continuous movement and change in systems or processes, characterized by variations and interactions within the system.