A Few Days After You Purchased an In-Home Entertainment System

question 16

Multiple Choice

A few days after you purchased an in-home entertainment system, you receive a call from the installer, asking if you have any questions and if the system is working as expected. Which step in the personal-selling process does this represent?

• A) asking for the sale
• B) follow-up
• C) making the presentation
• D) answering objections

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Definitions:

Three-Phase Load

An electrical load operating with three phases of alternating current, providing more consistent, balanced power delivery.

VARs

Volt-Ampere Reactive, a unit of reactive power in an AC electrical power system.

Three-Phase Connection

A method of electrical connection that uses three alternating currents of the same frequency and amplitude but with phases offset by one third of a cycle.

Windings

Coils of wire around a core in electrical devices, used to create magnetic fields or induce currents.