If Your Friend Sheila Is a Very Animated Communicator and Active

question 9

Multiple Choice

If your friend Sheila is a very animated communicator and active listener,when she listens to you give a recounting of your day she often responds with nonverbal and verbal cues including "ah-ha," "yes," and "okay." What listening strategy is Sheila using?

• A) feedback
• B) empathizing
• C) backchannel cues
• D) paraphrasing
• E) multitasking

---

Definitions:

Contribution Margin

Contribution margin is the difference between sales revenue and variable costs, indicating how much revenue contributes towards covering fixed costs and generating profit.

Direct Labour Hours

The total hours worked by employees directly involved in the production process, a key factor in calculating labor costs and efficiency.

Grinding Minutes

A measure of the time spent on grinding processes in manufacturing, often used to allocate costs or measure productivity.

Monthly Demand

The total quantity of a product that consumers are willing and able to purchase within a month.