Why Is the Process Industry Concerned with Quality

question 13

Multiple Choice

Why is the process industry concerned with quality?

• A) Customer retention will prove that products are of high quality
• B) Quality products and services are critical to the success of the organization
• C) It improves profitability of the organization
• D) It helps maintain or bolster the organization's reputation

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Definitions:

SPSS

A comprehensive system for analyzing data, which stands for Statistical Package for the Social Sciences.

Factorial ANOVA

A statistical analysis method used to examine the effects of two or more categorical independent variables on a continuous dependent variable and their interactions.

Main Effects

The immediate effect an independent variable has on a dependent variable within an experimental setup.

Interaction Effects

Refer to how the relationship between two variables changes when a third variable is introduced.