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Which Component of Total Quality Management (TQM) Focuses on the Customer

question 16

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Which component of Total Quality Management (TQM) focuses on the customer viewpoint to determine quality?


Definitions:

Leptin

A hormone produced by fat cells that helps to regulate body weight by inhibiting hunger, thus acting as an appetite suppressant.

Stomach Contractions

Involuntary movements of the stomach muscles, often associated with hunger or digestion processes.

Walter Cannon

A physiologist known for his work on the fight or flight response and the concept of homeostasis in the human body.

Set Point

A theory suggesting that an individual's body weight is maintained around a biologically predetermined point, influenced by genetics and environment.

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