Which Component of Total Quality Management (TQM) Focuses on the Customer

question 16

Multiple Choice

Which component of Total Quality Management (TQM) focuses on the customer viewpoint to determine quality?

• A) Customer focus
• B) Continuous improvement
• C) Management by data and facts
• D) Employee empowerment

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Definitions:

Forecast Chart

A graphical representation used in statistics and business to predict future outcomes based on past and present data.

Specified Period

A designated timeframe during which certain events or measurements are to occur or be analyzed.

Positive Forecast Value

The expected positive outcome or prediction in forecasting, indicating beneficial future conditions or results.

Forecast Chart

A Forecast Chart is a graphical representation used to visualize predictions about future data points, often based on historical data and analysis techniques.