Examlex
________ marketing involves developing a unique mix of goods and services for each individual customer.
SOLER
An acronym for a communication technique used in counseling and therapeutic settings, standing for Squarely facing the speaker, Open posture, Leaning slightly forward, Eye contact, and Relax while listening.
Active Listening
Listening attentively with the whole person—mind, body, and spirit. It includes listening for main and supportive ideas; acknowledging and responding; giving appropriate feedback; and paying attention to the other person's total communication, including the content, intent, and feelings expressed.
Relax
The process of making or becoming less tense or anxious; a physical and mental state of reduced stress or effort.
Reassure
To offer support, comfort, or confidence to someone to alleviate their fears or concerns.
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