The ________ Is an Evaluation of the Performance Level of Employees

question 79

Multiple Choice

The ________ is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing.

• A) job analysis
• B) performance appraisal
• C) MBO assessment
• D) objective analysis

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Definitions:

Customer Service Objective

A goal that focuses on improving the experience and satisfaction of customers when interacting with a company's services or products.

Reliability

The degree to which a product, service, or system operates consistently over time, meeting the expected performance standards without failure.

Ease Of Doing Business

A metric that measures the regulatory environment in a country to determine how conducive it is for starting and operating a local firm.

Convenience

The quality of being able to easily use or access a product or service, enhancing the overall customer experience.