At One of the New Mountain View Community College Campuses

question 296

Multiple Choice

At one of the new Mountain View Community College campuses, administrative staff members are trained on a number of jobs including general student registration procedures, advising, counseling, computer support, and faculty assistance. Although Ashley usually registers students and Phillip usually advises students, they can easily switch roles and help each other out during busy times. They can also be called into a classroom to assist an instructor troubleshoot a computer issue. Unlike other colleges where lines are long and students must come back several times in order to be served, at Mountain View, you never hear someone say, "It's not my job!" This campus has successfully implemented

• A) job simplification.
• B) job rotation.
• C) job enlargement.
• D) a self-managed team.

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Definitions:

Low Standards

Refers to minimal or inferior criteria or expectations in various contexts, including personal, professional, or quality expectations.

Defensive Pessimism

A strategy where an individual lowers their expectations to help prepare for the worst-case scenario.

Counterproductive

Activities or behaviors that hinder or go against the achievement of one's goals or objectives.

Self-efficacy

A person's confidence in their ability to perform actions required to achieve certain outcomes.