Cassidy Is Concerned About the Number of Customer Complaints She

question 269

True/False

Cassidy is concerned about the number of customer complaints she has received regarding the poor service provided by her department. She is convinced her employees are able to provide better service and cut complaints significantly. Cassidy has set a new goal for her department to reduce customer complaints by 15% within six months. This goal is an example of the type of performance standard needed for effective controlling.

---

Definitions:

Self-Esteem

The subjective evaluation of one's worth or the degree to which individuals value themselves positively or negatively.

Positive Mood

A state of emotional well-being characterized by feelings of happiness, contentment, and satisfaction.

Social Status

A measure of one's standing or rank in society, which can be determined by wealth, occupation, education, or social network.

Sexual Infidelity

Engaging in sexual activities with someone other than one’s partner, violating the commitment or agreement of a monogamous relationship.