New Orders Are Coming in Quickly for SmartTech, and Management

question 86

Multiple Choice

New orders are coming in quickly for SmartTech, and management is confident that new contracts will take them through the next couple of years. The company has started investing again, but not in people. The number of employees is the same as when the company and its competitors faced the Great Recession. Most likely due to ________, the company is producing more product and services with less people. 

• A) the lack of skilled labor
• B) new competition
• C) social changes
• D) technological advancement

Analyze the influence of a supportive organizational climate on employees and their performance.

Understand the concept of community in the workplace and its dual nature.

Identify the core values of widely recognized organizational cultures.

Comprehend leadership motives and their impact on leadership style and effectiveness.

---

Definitions:

Total Quality Management (TQM)

A comprehensive management approach that focuses on continuous quality improvement of products and services by involving all members of an organization.

Principles

Fundamental truths, rules, or standards that form the basis for reasoning, behavior, or the belief system of an individual or organization.

Deming's 14 Points

A set of management practices proposed by W. Edwards Deming to improve effectiveness, productivity, and performance within an organization.

Transformation

A thorough or dramatic change in form or appearance.