Which of the Following Statements Best Describes How Firms Must

question 30

Multiple Choice

Which of the following statements best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be ________.

• A) empowered with the authority to respond quickly to the unmet needs of customers
• B) closely supervised to reduce the risk of product liability and discrimination lawsuits
• C) eliminated and replaced with automated equipment whenever possible
• D) relieved of any burden to make a customer decision

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Definitions:

Public Schools

Educational institutions funded and administered by government entities, providing free education to the public.

Stereotype Threat

The risk of confirming negative stereotypes about an individual's group, which can hinder performance in a variety of settings.

Professionalization

The process through which an occupation transforms into a profession, typically involving the establishment of training standards, ethical codes, and accreditation.

Educational System

The organized network of institutions and policies designed to formally educate individuals within a society.