Betsy Is in the Denial Stage of Grief

question 24

Multiple Choice

Betsy is in the denial stage of grief. What would be an appropriate adaptive interaction for the medical assistant to do?

• A) Use therapeutic communication techniques to acknowledge the patient's feeling.
• B) Work with the healthcare team regarding the patient's requests.
• C) Encourage the patient to use community and healthcare resources to help ease the change process.
• D) Provide handouts that explain the disease and treatment.
• E) Provide coaching on aspects of the disease and self-care management.

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Definitions:

Arbitrator

A neutral third party who resolves disputes outside the court, whose decision the disputing parties agree to abide by.

Compromise Decision

A resolution or agreement reached by each side making concessions, especially in a legal or business context, to settle a dispute or disagreement.

Mediation

A type of intensive negotiation in which disputing parties select a neutral party to help facilitate communication and suggest ways for the parties to solve their dispute.

Alternative Dispute Resolution

A range of processes, such as mediation or arbitration, designed to resolve disputes without formal litigation.