You Are Working at the Reception Desk and Are on the Phone

question 48

Multiple Choice

You are working at the reception desk and are on the phone when Mr. Tomas arrives. What should you do?

• A) Continue with the phone call, knowing you will be with him in a few minutes.
• B) Continue with the phone call and acknowledge Mr. Tomas with a smile and eye contact.
• C) Put the caller on hold and greet Mr. Tomas.
• D) Tell the caller you will call him back and then greet Mr. Tomas.

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Definitions:

Psychodynamic

A therapeutic approach emphasizing the role of the unconscious mind, past experiences, and interpersonal relationships in shaping behavior and feelings.

Conditioning

A process of behavior modification by which a subject comes to associate a desired behavior with a previously unrelated stimulus.

Cognitive-behavioral

A therapeutic approach that aims to solve problems concerning dysfunctional emotions, behaviors, and cognitions through a goal-oriented, systematic procedure.

Humanistic-existential

A psychological approach focusing on individual experience, personal freedom, and the meaning of life.