When Placing Callers on Hold, How Often Should You Check

question 60

Multiple Choice

When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?

• A) No longer than 1 minute
• B) Every 2 minutes
• C) Until time is available to talk
• D) It is not necessary to check back; patients will hold until you return to the call

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Definitions:

Strong Manipulation

The application of a significant change or intervention in an experiment, aiming to produce a noticeable effect on the dependent variable.

Internal Validity

The certainty with which results of an experiment can be attributed to the manipulation of the independent variable rather than to some other, confounding variable.

Ceiling Effect

Failure of a measure to detect a difference because it was too easy (also see floor effect).

Strongest Manipulation

In experimental research, the use of the most extreme or powerful version of the independent variable to assess its effects.