The Shopper Who Says to Himself, "I've Waited Too Long

question 118

Multiple Choice

The shopper who says to himself, "I've waited too long in this line. I don't really need to buy this product today," and leaves the store is an illustration of which element of arrival behavior?

• A) random arrival
• B) renege
• C) random departure
• D) balk
• E) sour grapes

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Definitions:

You-attitude

A communication approach focusing on the receiver's needs and interests, fostering positive relationships and outcomes.

Business Situation

A scenario or context within the professional environment that involves strategic planning, decision-making, or problem-solving.

Messages

Written, verbal, or electronic communications sent from one person to another.

Lacks You-attitude

Refers to communication that does not focus on addressing the reader's needs or perspectives, often perceived as impersonal or self-centered.