________ Refers to the Physical Surroundings in Which a Service

question 197

Short Answer

________ refers to the physical surroundings in which a service takes place, and how they affect customers and employees.

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Definitions:

Saints

Individuals recognized for their holiness, virtue, and often miraculous deeds within many religious traditions, revered and often canonized after death.

Crooks

Persons who are dishonest or engage in illegal activities.

Time-Discounted Profits

The present value of profits expected in the future, adjusted for the time value of money.

Nash Equilibrium

A concept in game theory where no player can benefit by changing strategies if other players keep theirs unchanged.