One Fundamental Difference Between a Process Chart and a Process

question 8

Multiple Choice

One fundamental difference between a process chart and a process map is that

• A) the process chart uses a time dimension, while a process map is not time-oriented.
• B) the process chart includes the supply chain, while the process map stays within an organization.
• C) the process chart is more like a table, while the process map is more like a schematic diagram.
• D) the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer.
• E) there is no difference.

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Definitions:

Service Hours

A measure of the amount of time spent providing services to customers, often used to allocate service department costs to producing departments.

Net Operating Income

An evaluation of a business's core operating income, omitting the effects of interest and tax expenses.

Price Reduction

A decrease in the selling price of a product or service, often to stimulate demand or respond to competition.

Sales Forecast

A projection of future sales revenue, based on historical data, market analysis, and other factors.