In Mass Service and Professional Service, the Operations Manager Should

question 123

Multiple Choice

In mass service and professional service, the operations manager should focus on

• A) automation.
• B) equipment maintenance.
• C) sophisticated scheduling.
• D) human resources.
• E) assembly line.

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Definitions:

HMS Beagle

A British Royal Navy ship on which Charles Darwin made his famous voyage, providing key observations that led to the development of his theory of natural selection.

Darwin

Charles Darwin, a 19th-century naturalist best known for his contributions to the theory of evolution through natural selection.

Galápagos Island Finches

A group of about 15 species of finches from the Galápagos Islands, known for their varied beak shapes and sizes, which inspired Charles Darwin's theory of natural selection.

Three-Domain System

A classification system in biology that divides cellular life forms into three domains: Archaea, Bacteria, and Eukarya.