Which of the Following Is True Regarding Opportunities to Improve

question 117

Multiple Choice

Which of the following is true regarding opportunities to improve service processes?

• A) Automation can do little to improve service processes, because services are so personal.
• B) Layout is of little consequence, since services seldom use an assembly line.
• C) If a workforce is strongly committed it need not be cross-trained.
• D) If a workforce is strongly committed it need not be flexible.
• E) None of the above are true.

---

Definitions:

Market Structure

The organizational and other characteristics of a market that influence the nature of competition and pricing.

Strategic Behavior

The actions taken by companies or individuals in anticipation of their rivals' actions and reactions to maximize their own benefits.

Influences Market Price

Factors or conditions that affect the selling price of goods or services in a market, including supply, demand, competition, and external economic conditions.

Barriers

Obstacles or impediments that prevent or hinder progress, such as trade barriers which can restrict the flow of goods between countries.