In Mass Service and Service Factory Quadrants of the Service

question 72

Multiple Choice

In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except

• A) automation
• B) standardization
• C) tight quality control
• D) removing some services
• E) customization

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Definitions:

Debit Increases

Debit increases refer to the accounting principle where increases in assets, expenses, and losses are recorded on the debit side of a ledger.

Credit Decreases

In accounting, actions that decrease liabilities or increase assets, typically reflected in the credits column of a ledger.

Account

A record that summarizes financial transactions of a specific type, such as revenue, expenses, assets, or liabilities.

Credit

An accounting entry that increases a liability or equity account, or decreases an asset or expense account.