Which of the Following Is True Regarding Opportunities to Improve

question 117

Multiple Choice

Which of the following is true regarding opportunities to improve service processes?

• A) Automation can do little to improve service processes, because services are so personal.
• B) Layout is of little consequence, since services seldom use an assembly line.
• C) If a workforce is strongly committed it need not be cross-trained.
• D) If a workforce is strongly committed it need not be flexible.
• E) None of the above are true.

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Definitions:

Support Departments

Business units that provide essential services (like IT, HR, and administration) needed by other departments to perform their core activities effectively.

Two-Stage Cost Allocation

A method in cost accounting where costs are first allocated to intermediate cost pools and then charged to specific products or services.

Support Department Costs

Expenses incurred by departments that do not directly produce goods or services but provide necessary support to production departments, such as human resources or maintenance.

Production Departments

Specific areas or units within a manufacturing facility where different stages of the production process are carried out.