Philip Crosby Is Credited with Both of These Quality Catch-Phrases

question 25

True/False

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

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Definitions:

Repeat Purchases

Instances where customers buy the same product or service from a business more than once.

Supplier Performance Index (SPI)

A metric used to assess, measure, and manage the performance and effectiveness of suppliers in meeting predefined goals.

Preferred Supplier

A vendor that has been vetted and approved by a company due to their reliability, quality of products, or services, often given priority over other suppliers.

Activity Costs

Activity costs are the expenses associated with specific activities in a business, including manufacturing, marketing, or any other operational function, used in activity-based costing methods.