Philip Crosby Is Credited with Both of These Quality Catch-Phrases

question 25

True/False

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

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Definitions:

Crisis Management

The identification, prevention, and handling of emergencies, especially those that threaten to harm an organization's people, profitability, or reputation.

Inadequate Information

A situation where the data available is insufficient or too vague to support effective decision-making or understanding.

Teamwork

The joint effort of a team to accomplish a shared objective or to finalize a task in the most effective and efficient manner.

Top Managers

Guide the performance of the organisation as a whole, or of one of its major parts.