A Graphic Technique for Defining the Relationship Between Customer Desires

question 92

Multiple Choice

A graphic technique for defining the relationship between customer desires and product/service is

• A) Product Lifecycle Management
• B) the House of Quality
• C) the moment of truth
• D) the assembly drawing
• E) the product development team

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Definitions:

CSV File

A Comma-Separated Values file, which stores tabular data (numbers and text) in plain text form, making it simple to import and export between programs.

XML File

A text file format that uses tags to define objects and object attributes; extensively used in data serialization and web services.

Extensible Markup Language

A flexible way to create common information formats and share both the format and the data on the World Wide Web, intranets, and elsewhere.

Chart Wizard

A helpful tool in spreadsheet and database programs that guides users through the steps to create charts.