The Ability of an Organization to Produce Services That, by Utilizing

question 111

Multiple Choice

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is referred to as

• A) mass production.
• B) time-based competition.
• C) differentiation.
• D) flexible response.
• E) experience differentiation.

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Definitions:

Informational Report

A factual document aimed at informing the reader about a specific topic, without persuasion.

Topical Category

A classification or grouping based on subject matter or theme.

Potential Ramifications

Possible consequences or outcomes that may result from a particular action or decision.

Decision

The act or process of making a choice among available alternatives based on judgement or information.